| I.T. Customer Support Analyst/Helpdesk |
Our Corporate I.T. Department is seeking a Customer Support Analyst to support over 1500 end users nationwide.Solve I.T. Level 1 applications software and hardware problems;Assist callers with connectivity problems in a standalone and network environment;Support office personnel in a timely manner;Escalate and dispatch service as directed by McCarthy procedures;Log and maintain status of calls using help desk software;Keep users informed as to status of open calls;Work within documented SLA’s regarding...
|
| IT Business Systems Analyst |
Seeking an IT Business Systems Analyst II to work within the corporate IT Project Management Department. Your primary responsibilities will include, but are not limited to, the following: Critically evaluate business issues and risk of an organization and recommend solutions. Proactively collaborate with business units to analyze business needs and document system and functional requirements using standard templates and tools. Critically evaluate information gathered from multiple...
|
