Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.
Skills exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.
- Explain the four basic behavioral styles and how to adapt to each.
- Capitalize on personal style for more effective communication.
- Describe the impact of body language and voical tones on communication.
- Explain the effective use of office communication tools such as the telephone and email.
- Rephrase blunt language to achieve results without offending anyone.
- List strategies for dealing with difficult behaviors.
- Demonstrate how to deliver constructive feedback and how to disagree politely.
- Develop an action plan to improve communication skills.
| Location | Port Tobacco, MD |
| Website | businesstrainingworks.com |
| Category | Communications |
